Our Customer Experience Speakers.

Customer experience (CX) is crucial in business because it directly influences customer loyalty, brand reputation, and profitability. A positive customer experience leads to higher customer satisfaction, which can result in repeat business and word-of-mouth recommendations. In contrast, a negative experience can drive customers to competitors and damage the brand. Businesses that prioritise and continuously improve customer experience can differentiate themselves in a crowded market, fostering long-term relationships with their customers. As Bill Gates, co-founder of Microsoft, said, "Your most unhappy customers are your greatest source of learning."

​

Expert insights from customer experience speakers

We’re proud to offer an inspiring line-up of customer experience speakers (CX speakers) for every event and occasion, each with diverse experiences and expertise. Our speakers specialise in various areas, from designing seamless customer journeys to implementing effective feedback systems like Net Promoter Score, and their insights can help your company create a truly customer-centric culture. They offer strategies for enhancing customer satisfaction, loyalty, and advocacy, ensuring your business meets and exceeds customer expectations in today's competitive marketplace. Speaking topics include:

​

• Reimagining the customer journey at every touch point.
• Designing customer-centric experiences in the digital age.
• Leveraging data and analytics to enhance customer service.
• Building brand loyalty through exceptional customer interactions.
• Innovations in customer experience technology and strategies.

​

Get in touch with PepTalk

If you're looking for an expert speaker to provide a fresh perspective for your business, we can help.

​

You can reach us by email at hello@getapeptalk.com, by filling out the contact form on our website, through our chat feature, or by calling us at +44 (0)203 835 2929. We work with thousands of speakers and can provide expert recommendations or schedule a free strategy session to understand your business needs.

​

Talk to us today to discover how PepTalk can enhance your learning initiatives, enrich your events, bolster well-being, and positively transform your culture programs.